See Exactly What Your Customer Sees
WeBrowse is real-time co-browsing and screen sharing for support teams — no plugin, no download, and no interruption to the call or chat already underway.
Downloads or plugins required
Faster resolution on complex web issues
Field masking on every session
Stop Describing the Screen. Start Sharing It.
A huge share of support conversations break down at the same point — the agent asking the customer to describe what's on their screen, and the customer struggling to explain it. WeBrowse removes that entire step. The agent sees the customer's browser in real time, points, highlights, and guides — while the voice or chat conversation continues uninterrupted.
Zero-Download Co-Browsing
The customer clicks a link or enters a short code — the shared browser session opens instantly in-browser. No extension, no app, no install for either side.
Live Pointer & Annotation
Circle a field, underline a button, draw an arrow — the agent's on-screen guidance appears live on the customer's browser exactly where they need to look.
Sensitive Field Masking
Card numbers, passwords, and any field you configure as sensitive are automatically masked and never transmitted to the agent's screen or recorded — PCI-safe by design.
Session Recording for QA
Every co-browsing session can be recorded alongside the voice or chat interaction, giving QA and compliance teams full visibility into what the agent saw and did.
Runs Alongside Voice & Chat
WeBrowse launches from an active Wemacx voice call or chat session — the agent talks and co-browses simultaneously, with no separate tool to juggle.
Cross-Device Support
Works across desktop and mobile web browsers, so agents can guide customers through issues regardless of the device they started the conversation on.
A Fully Multi-Tenant Application
WeBrowse runs on Wemacx's secure multi-tenant platform. Every client organisation gets an isolated tenant for session data, masking rules, and recordings — with nothing shared, and nothing to self-host.