CX That Moves as Fast as Your Guests
From flight disruptions to hotel check-ins — Wemacx delivers instant, personalised service across every channel your travellers use, in every language they speak.
Reduction in Call Abandonment
Faster Disruption Response
First-Contact Resolution Rate
Every Journey. Every Channel. Every Guest.
Travel is the most channel-fragmented industry on earth. Guests call, WhatsApp, DM on social, and chat on your website — often simultaneously. Wemacx unifies all of it.
Disruption Management
Proactive outbound alerts via voice, WhatsApp, and SMS the moment a flight delays or hotel room changes — before guests even ask.
AI Booking Assistant
Voice and chat bots handle booking inquiries, modifications, and cancellations across WhatsApp, web chat, email, and voice — 24/7.
120+ Language Support
Serve international travellers in their native language across voice, WhatsApp, SMS, chat, and email with real-time translation.
Guest Sentiment Tracking
Real-time emotion and tone detection across all channels. Escalate unhappy guests to senior agents before a bad review goes live.
Real-Time Queue Intelligence
Dynamic routing based on guest tier, booking value, and urgency — premium guests never wait.
Callback & Virtual Wait
Eliminate hold time entirely. Offer a callback or WhatsApp continuation so guests hang up, not up.
Loyalty Programme Integration
CRM and PMS integrations surface guest history, tier status, and preferences to agents instantly on every channel.
Revenue Upsell AI
AI co-pilot identifies upsell moments — upgrades, ancillaries, tours — during service interactions without feeling transactional.
Contactless Check-In/Out
Automate pre-arrival communication, digital key delivery, and post-stay surveys via WhatsApp and SMS.
Meet Guests on Their Preferred Channel
Voice
High-empathy calls for complex disruptions, complaints, and premium guest service — with full context from every prior interaction.
Web Chat
Instant answers for website visitors researching bookings — AI handles FAQs, agents close sales.
SMS & WhatsApp
The preferred channel for travel alerts, boarding passes, booking confirmations, and post-stay feedback globally.
Automated pre-arrival sequences, post-stay surveys, and loyalty communications — all tracked in one thread.
Social Media
Monitor brand mentions, respond to DMs, and resolve complaints on Instagram, Facebook, and X before they escalate.
Voice Intelligence (IVR)
Handle PNR lookups, flight status, check-in reminders, and refund status via AI voice — zero agent cost.
Built for High-Volume, Time-Critical CX
A single delayed flight generates thousands of simultaneous contacts. Wemacx scales to peak loads instantly — no capacity planning, no dropped contacts, no angry guests.
Travel & Hospitality Compliance Certifications
